Opened an account, most useless bank

After voting a 1 star I give the bank a 3 star the support contacted me and tried to resolve a problem the staff were not informed that certain charges have been removed and needed to be updated on certain packages before telling customers that internet banking is not an extra charge anymore it's pretty pathetic to charge if they no longer offer self service terminals... even after taking to enquiries I was still told I would be charged for internet banking but senior support informed me that I would not be charged, and I wasn't anyway I was thinking of getting a young professionals account with the bank if everything was in order this scenario has however changed my mind... I must say they did solve all my problems at the branch even though enquiries told me out dated information. I must congratulate the bank on security though, their devices for internet banking I was impressed with... their systems seem to be running a virtual instance of windows server that disconnects the session when logging off for security reason this prevents tampering of the operating system as well as there no visible open USB ports which is another plus that you can trust their Computers they have made available for internet banking (I am majoring in information security) overall I was somewhat satisfied with the overall product support I received and can see that this bank does take security into account when dealing with customers