Online convenience not so convenient

I opened bank accounts for my kids online and got their account numbers and was told to expect a call from the courier company regarding delivery of the cards. My first horrible experience began when I was told that I could not get the card from the courier guy as I only had my daughter's copy of birth certificate and had my original ID. I advised by the consultant I spoke to to provide copy of birth certificate for my daughter and my original ID. I let that slide and waited a few more days for my son's card to arrive. I got several missed calls from consultants who were trying to assist with activating the accounts and eventually decided to call them myself. I was then told that the accounts have been activated and I can start depositing money into their accounts. To my surprise I keep getting an error to say accounts have not been activated. This is rather frustrating for me as I am on bed rest and can't afford to go anywhere. I thought the online process would be smooth and hassle free but it's proven to be a horrible process