Online Banking Woes

I have been a loyal Nedbank client for 16 years - I have praised and promoted you throughout this period BUT this week has just destroyed every happy memory we have made together.

Your new (supposedly better) online banking platform and systems have completely locked me out of all of my accounts. Since Monday the 8th of March up until today the 12th of March - I have not been able to pay any of my accounts that are due. I have made roughly 10 calls to your call center, spoken to many 'specialists' all who seem to just escalate the problem.

At this point I am starting to wonder whether I even exist as a Nedbank Client and whether I have any money left. This is appalling and unfortunately making me question whether this is the right bank to be with.