Online Banking Still Offline!!!!!

I was forced to use online banking due to the fact that the previous 'faithful' SST was removed without warning!!! I decided to only do online banking inside the branch of Mall of Africa because the branch at Carlswald (where I always used to do my banking on the SST) does not have online banking, and I do not like the new machine that is outside (supposed to be the new SST). I refuse to do video banking and cellphone banking!! Since October 2017, the online banking at Nedbank Mall of Africa branch has been offline!!! It is still offline!!!! Why, in the first place, was the SST (that was actually working) removed and now replaced with something that is NOT working????? Don't tell me to go to another branch or use cellphone banking!!!!! Just like I said before, Nedbank DO NOT CARE ABOUT THEIR CUSTOMERS!!!! THEY ONLY WANT THEIR MONEY!!!!!!!! You are causing a lot of inconvenience!!!!!! I am considering banking somewhere else, where they care about their customers!!!!! Don't call me and make false promised, do something about it!!!!