Online Banking on Web - Another Nedbank FAILURE!!

I have been trying since 14:40 to log on to the Online Banking Website with NO SUCCESS. Multiple calls to the help desk - multiple times calls dropped; long long chat to an agent on the "Nedbank Chat to us Live Chat" - NO ONE can tell you whether the site is down - it's like a TOP SECRET - useless Digital IT department, cannot even answer their phones.

THIS IS SO TYPICAL OF NEDBANK'S COMMUNICATION TO CUSTOMERS - NOB EXISTENT.

The poor call centre agents take the brunt of the customers screaming and shouting - they put me through to the Digital IT department - i hang on for 20 minutes the call gets dropped. I phone again (call number 23) - another agent listens to my frustration and say perhaps I should put you through to the Client Complaints department - I say ok let's try that - I hang on for less than 1 minute, call gets dropped. The agent calls me back apologizes (not her fault) says the call was dropped - let me try again - i hang on for just over 1 minute - call gets dropped.

NEDBANK rated the worst bank out of the 4 major banks - NO NEED To WONDER WHY!!!!!!!!!!!!

I cannot believe this behaviour at the treatment of their customers which NO DOUBT WILL BE PAPERED OVER WITH INSINCERE APOLOGIES.

How is an apology going to get back the waste of almost ***** 3 hours ***** of my time just trying to get a "YES we have a problem or / NO we don't have a problem"!!