AA
Abbey A

1 reviews | Active since Mar 2009

13 Jan 2018, 13:34

Online banking irritation

Good day.

Just a small comment about an irritation with your online banking / Netbank When a mobile authentication is required, I need to resend the authentication to my phone several times (on an average of four to six attempts) before it actually comes through to my phone. Quite irritating and time consuming. I have a business account with FNB and don't have the same problem with them. Same phone. Same laptop

Thank you for you for your time

0
Replies (1)
Nedbank
Nedbank's reply14 Jan 2018, 16:23
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you during office hours to help resolve your complaint.

Kind regards

Client Experience Team