CO
Christel O
1 reviews | Active since Oct 2011
08 Aug 2018, 11:13
Online banking errors
What is going on with online banking? Very unhappy customer at the moment. If you try to make an online purchase, my card gets declined for "insufficient funds" although there IS sufficient banks - and then the transaction goes through! I had this issue with 2 different suppliers. Online banking keeps on giving errors and issues and they are listed as "technical errors" I use my online banking shopping very regularly and this is causing me a lot of trouble, issues and embarrassment - not even thinking about the time I am having to spend on resolving matters after the fact.
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Replies (3)0
Replies (3)
Nedbank's replyOfficial
08 Aug 2018, 11:31Dear Christel ,
We have noted the problems you are experiencing while using your card to make online purchases. Kindly note that a Resolution Manager will contact you to discuss the matter.
Regards
Client Service Support
Best regards,
Nedbank's reply08 Aug 2018, 11:31
Official
Dear Christel ,
We have noted the problems you are experiencing while using your card to make online purchases. Kindly note that a Resolution Manager will contact you to discuss the matter.
Regards
Client Service Support
Best regards,
CO
Christel O's updateReviewer Update
08 Aug 2018, 15:49Blaming 3 different merchants is not helping the situation. Also - asking for screen shots of things in the past is not possible as I am not able to travel in time. Saying "you understand how I feel" - not helping the situation. I cannot magically make screen shots of all the errors I had in the last (±10 days)
The only thing this call back did was making me more upset with the current service levels of Nedbank.
Passing the buck to merchant erros and other reasons for me having problems instead of acknowledging that you have a problem is a serious concern.
CO
Christel O's update08 Aug 2018, 15:49
Reviewer Update
Blaming 3 different merchants is not helping the situation. Also - asking for screen shots of things in the past is not possible as I am not able to travel in time. Saying "you understand how I feel" - not helping the situation. I cannot magically make screen shots of all the errors I had in the last (±10 days)
The only thing this call back did was making me more upset with the current service levels of Nedbank.
Passing the buck to merchant erros and other reasons for me having problems instead of acknowledging that you have a problem is a serious concern.
Nedbank's replyOfficial
08 Aug 2018, 16:03Your comments have been noted and have been forwarded to the Resolution Manager.
Regards ,
Client Service Support
Best regards,
Nedbank's reply08 Aug 2018, 16:03
Official
Your comments have been noted and have been forwarded to the Resolution Manager.
Regards ,
Client Service Support
Best regards,