Online Banking

I was locked out of my online banking whilst I am abroad and I called the call centre number that they told me to call only to be told I needed to go to a branch...<br> <br> Why does Nedbank still have an out dated system still asking you a dozen security questions but still cannot provide you with a decent new age service!!!<br> What does the bank expect me to do? Fly to South Africa, walk into a bank, sort my account out and then fly back abroad????<br> <br> How am I supposed to access my account??