Online Application mess

on the 28th of November I completed an online application for Nedbank Credit card (horrible decision ever) On the 29th I received an sms advising that I should email 3 payslip which I did and that was that. I have called since then to confirm if my payslips were received, since I had 4 days to send them (no one could confirm, because they don't have a system to check that) I was promised a call back ( it never materialised) I sent an email to complains department no response still. on the 1st December I called Complains line and promised a complaint manager will call me (nothing so far) On the 4th of December I called once more, now I'm told the system has processed the application 7 times (which wasn't my fault) and the lady told me the other applications have been cancelled and 1 still open but not yet dealt with (she has no idea when I will get a call) Oh by the was on the 30th another lady in the same department told me my application is complete and sitting with credit, they are deciding how much the credit card limit will be. So which is it?

I'm so frustrated Nedbank has failed me. I could have done an application with another bank without the pain of waiting for bad service. Weak answers are given to me when I make numerous calls (every consultant tells me what they think, no facts) At this point I don't know if I'm approved on declined. really a regrettable exercise.