JS
Jurie S

1 reviews | Active since Mar 2016

11 Nov 2016, 14:45

Online application ***7

<p>Please help. I made a online personal loan application ********** 7 on Saturday 5th November , I handed in my documents same day at Brooklyn mall Sifiso Skosana assisted me. On Monday I called Nedbank H/office telling me they don't call or speak to customers I need to call n branch. I spoke to Sifiso to re send my documents after they said it's missing. I called Tuesday for following up and was told I had to sign a document for quotation after a consultant called me from online to confirm arrangements. Thursday, Sifiso tells me he had to get head office to release the documents so I can sign. . Friday I called Sifiso again 3 times hold up, now Sifiso tells me it's a IT issue to release. WHAT ELS DO YOU NEED. IT'S NOW A WEEK OF HOLDUPS. ?</p>

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Replies (1)
Nedbank
Nedbank's reply11 Nov 2016, 14:56
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team