Ongoing struggle to close Nedbank Account-Unfair practices

I am lodging this complaint due to the repeated and unjustifiable difficulty I have experienced in trying to close my bank account with Nedbank. Despite numerous attempts, I have been unable to finalize the closure of my account. What is particularly frustrating is the bank's insistence that the account can only be closed via a phone call, not in-branch. This is entirely unreasonable and feels like a deliberate attempt to avoid customer resolution. Why does a major bank operate as if it were a remote satellite office?When contacting the call centre, I was told that the account must reflect the exact amount owed—not a cent more or less—for closure. However, even after ensuring the account reflected the precise balance as instructed, the account was still not closed. Instead, I was hit with further charges for the account being active, despite following every step they gave. This cycle has repeated itself multiple times, resulting in both financial loss and a significant waste of my time. It’s unacceptable and has all the markings of a predatory and obstructive system that seems designed to frustrate customers into giving up. I will be escalating this matter to the Banking Ombudsman if it is not resolved immediately. I expect Nedbank to: 1. Close my account without further delay. 2. Reverse any additional charges incurred due to their internal inefficiencies. 3. Provide a confirmation of closure in writing. This situation is unacceptable and borders on ********* banking practices. I urge anyone considering Nedbank to be cautious of their account closure procedures.

Sincerely, Jackie de Villiers Cell ***