Ongoing Issues with Greenbacks Rewards Charges

Ongoing Issues with Greenbacks Rewards Charges

Nedbank contacted me last year and persuaded me to convert my Savvy account to a MyGoals Plus account, citing lower fees and a complimentary subscription to the Greenbacks rewards program. I agreed to the change based on this assurance.

However, in March, I noticed I was being charged for the Greenbacks program—despite it being promoted as free. Since then, I’ve had to call or email each month to have the fee reversed, which takes days or even weeks to reflect in my account.

Over the past few months, I’ve been liaising with Tyler Boonzaier, whom I initially believed would resolve the issue. It’s now almost the end of July, and the matter remains unresolved. Despite numerous emails and voicemails requesting a call back, I’ve received no response. Frankly, I feel ignored. As a client of Nedbank for over 30 years, I’m deeply disappointed. Is this how loyal customers are treated? I’m now seriously considering alternative banking options, as being overlooked for over a month is unacceptable.

I hope that my problem would be solved ASAP!!!!