Ongoing Frustration with Nedbank’s Failure to Close My Account

I opened a credit account last year and fully settled it this year. On the 28th of October 2025, I called the Nedbank Contact Centre to close the account. Yet today, 28 November 2025, the account is still open and continues to incur charges. I am honestly frustrated and deeply disappointed. I have called multiple times, only to be told the same thing—that they will close it and have “logged a request.” To this day, I have received no confirmation and the account remains active. This is unacceptable, and I just want this matter resolved once and for all.