Ongoing Credit Card Issue – Unresolved for Over 4 Months

I have an issue with my credit card that Nedbank has been attending to for more than 4 months now. They just never get to finalise it. In the meantime, it is negatively impacting my credit profile. Despite numerous follow-ups and reassurances from various consultants that the matter is receiving attention, there has been no concrete resolution or meaningful feedback. The delays are unacceptable, especially considering that the issue was caused by Nedbank in the first place and not due to any fault on my part.

What is most frustrating is the lack of urgency and accountability. Each time I make contact, I’m given a new reference number or promised a call back that never materialises. My trust in Nedbank’s ability to handle customer queries efficiently has been completely eroded.

The prolonged delay is not only causing me unnecessary stress, but is also damaging my credit standing — something that takes years to build but can be tarnished in a matter of months through no fault of my own. I expect immediate escalation and a permanent resolution to this matter, as well as written confirmation that any adverse impact on my credit report caused by this unresolved issue will be reversed and corrected.