Ongoing ***** case

I didn't realise that my bank card was lost up until the 22nd of October 2024 when it was used at different garages. After the bank observed suspicious transactions it notified me. I then blocked my card, reported and registered a ***** case at a Police station and Nedbank.I have been struggling to get help as I had even went to the branch and they also failed to get assistance. I registered a complaint with Nedbank.They just notified me that they could get hold of me but since this day I have not received any means of communication and re-imbur*****t of what was with drawn as the bank insures our monies I am not supposed to struggle for months to get back my money.