1 reviews | Active since Nov 2016

05 Nov 2016, 16:13

One month later and still no feed back

<p>Will I get any feedback if I post my issues with Carnival Mall Branch on social media?? I visited the Dalpark (Carnival Mall) branch of Nedbank on the 8th of October. Adrie Pitout assisted me - My husband works in Mozambique and when he withdrew month the transaction went twice of his account. I explained the whole situation to Adrie and she logged a call. Since then I have phone the branch repeatedly - First I had to wait 7 working days. Then she was off / then out / then on sick leave. I have send emails and left messages and still no feedback. No one else can help me because she has logged the call. So am I going to get ignored here as well?? It is really easy to move all of our banking to another ban****</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply06 Nov 2016, 20:52
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team