One employee can make a difference!

This is not a complaint but a huge compliment to one of Nedbank's employees at the Centurion Mall Branch - Nicole Green.<br> My wife was a Nedbank account and Bond holder but unfortunately passed away recently. I had to start settling her affairs and the first stop was Nedbank due to her bond and personal account. I was \assisted"by a gentleman who was more interested in his cell phone than assisting me. After being told he can only send an e-mail to the bond department I was told to call the call-center and register the deceased account myself. I tried for about 30 min to get through to the deceased bond department but to no avail. Then the \""relief\"" bank manager showed up and told me the same thing offering no other alternative. I was ready to give up and go to another branch. Then"