ONCE-OFF REBATE OF R1000 WHEN YOU MOVE YOUR SALARY TO NEDBANK

I received a message on the Nedbank money app stating that "If I move my salary and MFC account to debit off Nedbank, I will receive a once off R1000 rebate and going forward a monthly rebate".

I then moved my salary and my MFC debit to Nedbank under that promise and I called in on the 13th of May 2024 (spoke to Mncedisi) because I wanted to verify the amount of the monthly rebate. I then spoke to Sigcinile who opened a case for me to escalate this matter as I had now requested the sign-up recording. The case number was ***3. Sigcinile told me he will provide me with feedback, nothing was received.

I called back on the 16th of May 2024, i spoke to Minentle and ultimately, she also promised to provide me with feedback, but it didn't. I called again on the 17th of May 2024 and spoke to a Thobeka who advised me that she has escalated this case and that the recording would be sent to the nearest Nedbank branch, so that I can go listen to it there. I then told her that the nearest branch is Motherwell.

I did not receive any feedback from her so I called in again on the 25th of June 2024 and I spoke to Hasina who opened a new case number ***6 because she couldn't advise me on the "Once off R1000 rebate i was promised" but could advise me on the monthly rebate.

On the 26th of June 2024, I did another follow up, because at this point no one was providing me with feedback. i spoke to a Justine/Justice but he dropped the first call. I then spoke to a Zandile and asked, "why aren't they processing my R1000 once off rebate when I can see that I am receiving the monthly rebate of R200". These calls were around 09h30am on the 26th of June 2024.

On the same day a consultant called me offering this same deal but when I told them about my issue that consultant hung up. (They called with ***).

I called again at 1pm, on *** a number that was given to me by Zandile, and I spoke to a Mthokozisi and he advised that he was going to confirm with his supervisor, and he was going to provide me with feedback by the 28th of June 2024. I didn't receive any feedback!!!

I have just called *** @09h39am (2nd of July 2024) and I spoke to Thandaza Mhlongo who then was unable to assist me because she doesn't see what I am talking about and can't trace anything.

I am a very unhappy customer and frankly on the verge of closing my Cheque account with you based your lack of empathy and service. To pride yourself on customer service excellence and then put me through such is appalling and very disrespectful to say the least.

I would like my query to be resolved. Where is my R1000 once off rebate that I was supposed to receive once I moved everything to Nedbank? None of your consultants were able to assist me! None of your consultants knew what they were doing!! And none of your consultants, that I spoke to, actually cared about Nedbank's perceived image should a client go through so much and still not be assisted. They were supposed to go above and beyond the call of duty because this has been long overdue.

I haven't received the recording; I haven't received any emails or call backs that I was promised, and no-one knows anything, but funny thing is I am receiving the R200 rebate monthly. Where is the once off rebate of R1000?

I feel like I was ****med.

I HAVE CALLED ***, ***, *** AND I WASN'T ASSISTED. I WANT ANSWERS!