ONCE AGAIN TAKING MONEY FROM MY ACCOUNT

I HAD A COMPLAINT IN JANUARY ABOUT NEDBANK TAKING MONEY FROM MY ACCOUNT IN DECEMBER AND JANUARY AND THEN TAKING FOR EVER TO RESOLVE THE COMPLAINT AND REFUNDING ME AND ONCE AGAIN THIS MORNING THE SAME THING HAPPENED THIS TIME R6377.23 THIS IS UNACCEPTABLE AFTER THE PREVIOUS QUERY WAS RESOLVED AND THIS MESSAGE WANS SENT TO ME \We trust that the above is in order and apologise for any inconvenience caused. In terms of the way forward, we also realize that this negative experience may have eroded your trust in Nedbank, but sincerely hope that in time we are able to put this matter behind us and look to reaffirming a positive banking relationship with you. In an attempt to improve future service delivery, we would appreciate your comments or feedback through the Hello Peter channel at your earliest convenience and if you are happy with the manner in which I managed your complaint, please can we respectfully request you convert your complaint status : http://hellopeter.com/customer-zone\""