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tyrone.tj.evans tyrone.tj.evans

1 reviews | Active since May 2016

12 May 2016, 11:01

Once AGAIN pathetic customer service! Time to move to FNB.

<p>I have no words for the card division at Nedbank. Once again disguting, and very rude service. I am not going to phone in and hold on for 15 minutes just so that i can be told there is no problem, I have a problem, that is why I called! I am actually shocked by the way Nedbank allows their employees to talk AT their "loyal" customers. I opened my first account with them at 16 years old. I think their forensic auditing team need to have a listen to the recorded conversation with this uneducated, rude female, "Alzaan" apparently, with reference number ***4</p> <p> </p> <p>One thing I have learnt with Nedbank, they will easily give you a card, and take your money, even charge you to reward you, but will be endless drama with the usage of their cards.</p>

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Replies (1)
Nedbank
Nedbank's reply12 May 2016, 12:01
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team