Once again let down by Nedbank

I specifically went to the bank to raise my online instant payment limit on 02/07/15. I did the payment , I was verified by Nedbank ***** department and told the transaction would proceed, only to discover that 2hrs later the money was still in my account. I received payment confirmation as well. There is no reason given as to why online. After1.5hrs on the phone yesterday nedbank claims FNB rejected the transfer. I find this very hard to believe. FNB deny that they returned the money and say they would have phoned me if there was a problem<br> Sorting number *** 12<br> Nedbank had no solutions for me yesterday. They weren't even sure what their system was doing which shows how poorly they are trained. Once again Nedbank has let me down on critical transaction Ruining my reputation with my clients. GET COMPETENT PEOPLE to handle your clients problems!