Once again false info

Once again I prove the staff at the Norwood branch is not trained and waste my time. I went in, stood in the slow line at enquiries and asked for a form to transfer money from my investment account to my debit account. I was told if this account is on my online program I dont need the form and can just transfer myself. Lo and behold Im on my online profile and click transfers and it doesnt give me an option to transfer from my investment account.<br> What is the point of the staff there if they are not trained and just make up stuff?? I work all day most days and need this sorted out ASAP without having to go into the stupid useless branch again. Im going overseas soon and dont have time for more nedbank drama