MJ
Mark J
1 reviews | Active since Sept 2016
17 Dec 2019, 11:11
On hold for 5 min+
Phoned Nedbank because I was locked out of internet banking. Put on hold for 5 mins + before I had to hang up. No "call you back option". No "you are number ? in line". No "your call will be answered in ? mins". I wonder if these companies get kickbacks by the phone service providers for keeping suckers (customers) on hold? Real terrible service.
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Mark J's updateReviewer Update
17 Dec 2019, 15:34Phoned again at 14:45. I am now 13 minutes on the line. Actually spoke to a consultant who had absolutely no idea what he was talking about or doing so put me on hold again. Unbelievable. 16 mins and hanging up. Just pathetic.
MJ
Mark J's update17 Dec 2019, 15:34
Reviewer Update
Phoned again at 14:45. I am now 13 minutes on the line. Actually spoke to a consultant who had absolutely no idea what he was talking about or doing so put me on hold again. Unbelievable. 16 mins and hanging up. Just pathetic.