Offer a Product but actually cant offer it stated by Consultant

<p>I app**** for a further home loan online as i want to consolidate and close my other lines of credit i have and only have one account to pay towards.I did the necessary and thereafter received a mail late that day from Eugene Drotskie stating that loan has been declined due t income,debt and expenses.I then spoke to Wendy from client service about this and explained to her that all the credit lines i have except the Nedbank home loan i want to pay off and close the facilitation and maybe that picture was not painted when applying for the application,she put me in touch with a lady named Mumtaz who i explained to her that if i pay and close all these accounts then i will only have that one home loan account to pay,Nedbank can even pay it over for me and close on my behalf just to make sure that is exactly what i want to do.She then said they dont offer debt consolidation so i said to her that it is offered online which means you telling the consumer apply for it but we dont offer it,this seems a bit silly.Further to that she said that is not how credit does the application so i explained to that credit should look at it as this is what debt cosnolidation is and im asking to cosnider and she sayd no cant be done.My issue comes in firstly,why is Nedbank give clients false expectations by offering a service they dont adhere to and why cant be application could be considered to what i explained.From this point im going to put an article of how Nedbank lies to their customers by offering a product they dont support.I will also put this through to ombudsman.</p>