Off to the bar to see if you can order me a beer without failing

I app**** for a secondary card for my credit card to be used by my wife on the 23 of May. To date after several escalations by my Private Banker as well as having been contacted by the Area Manager assuring me that she would monitor the progress personally I still don't have the card. I had to contact the Area Manager a couple of days after her commitment to follow up and give feedback all the time to ask what was happening? Today my Private Banker simply replies "Good afternoon William, It seems that the card is still at the distribution vendor" and I must accept this as customer service, service excellence and feel all warm and fuzzy about how my account is being managed and my requests are being dealt with?