Hellopeter
Share Your Experience
JH
Johan H

1 reviews | Active since May 2016

27 Aug 2018, 15:18

Off-the-rails

Oh, the inconvenience when only major stores accepts Amex card and you are trying for the THIRD time to get a replacement card delivered to the correct branch - yes, the THIRD TIME....

0
Replies (4)
Nedbank
Nedbank's reply27 Aug 2018, 15:59
Official

Dear Johan Hartzenberg

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Service Support

Best regards,

Nedbank
Nedbank's reply29 Aug 2018, 15:09
Official

Dear Johan

We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.


Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.


We look forward to a long-lasting relationship


Kind regards

Client Service Support

Best regards,

JH
Johan H's update22 Sept 2018, 09:42
Reviewer Update
I have decided to retain the star rating. I have last week again received a reminder message to fetch the previously misdirected cards.
Nedbank
Nedbank's reply22 Sept 2018, 09:43
Official

Noted.

Kind regards

Client Service Support

Best regards,