MG
Mark G
1 reviews | Active since Nov 2016
03 Aug 2017, 15:00
OFF-LINE
<p>It's been 2 days now that I can't log in into my account. I am aware of the problem in the cities as indicated by the outage map. Can anyone assist and let the customers know when this problem might be sorted out. This seems to be the only platform to vent on because then at least someone will read it. For me, it's a little frustrating at the moment, but I'm sure it's a HUGE inconveniece for other individuals and businesses.</p>
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Replies (3)0
Replies (3)
Nedbank's replyOfficial
03 Aug 2017, 15:52
Dear Mark
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's reply03 Aug 2017, 15:52
Official
Dear Mark
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
MG
Mark G's updateReviewer Update
03 Aug 2017, 16:35Nedbank contacted me within 2 hours of posting the review and will have their technical department help sort out the problem within 24 -48 hours.
MG
Mark G's update03 Aug 2017, 16:35
Reviewer Update
Nedbank contacted me within 2 hours of posting the review and will have their technical department help sort out the problem within 24 -48 hours.
Nedbank's replyOfficial
04 Aug 2017, 08:27Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply04 Aug 2017, 08:27
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,