NRB Acting Subscription Fee - *****ing our money

<p>Earlier this year i noticed something funny happening on my account. The was an NRB service that was deducting money from R136.00 up to R156.00 on my account every month. I called nedbank call center around May they advised me that i need to go to any nearest Nedbank Branch and have it checked out. </p> <p> </p> <p>I went to the Nedbank at Festival Mall. When I got there and pulled out the bank statement the subscription fee reflected about 4 times for different months, i asked the lady from the enquries what is this subcription for? She advised that she never heard or seen anything of such. She therefore call the Nedbank back office and they advised her that its a Nedbank service. The service which is activated on the internet profile but then i told the lady that i don't use that internet profile can you please assist me in stopping it. The only thing the lady told me was she can't but she will open up a case. I said it's ok, as long as they will reverse all my money back. The lady advised she will call me or e-mail me when the investigation is done after 2-6 weeks. I sat and wait for that period to pass and even today I still haven't recieved that feedback.</p> <p> </p> <p>After that long wait of 6 weeks i went to the branch near by house in Ebony Park, they told me they can't assist me even if i provide the case number to them it won't reflect on the system. They told me that i need to go back to Kempton Park were the case number was opened. On the following week i called the Nedbank call Center, i spoke to one lady who assisted me tho deactivate the service and she never told me how can i get my money back even when i told her money was being deducted from my i account and i don't know whats this service for. She also didn't know what it was but she can only assist de-activating it. I told her about the case number, she advised me to go any branch.</p> <p> </p> <p>After 5 Months of waitig for a feedback from the Kempton Park, i went back to the Nedbank at the Festival Mall, when i got there. I was told that they can't assist me. The case number has been closed without any feedback and they can only reverse money up to 40 days. I asked the guy from the enquries, he advised me to call the Nedbank client help desk or compliants but they still couldn't assist me meaning that all my money was gone through a service that was never benifiting or serving me in a good way....... and a service that nobody knows what it does from Nedbank themselves</p> <p> </p> <p>Our money is not safe at Nedback..... there is NRB worm crowiling in our accounts...</p>