TP
Tanya P

1 reviews | Active since Feb 2017

09 Jun 2017, 13:33

NRB Acting Subscriptio n Fee

<p>I called ***on the 27th May with regards to a debit on my account every month of R 156.00 for a NRB Acting Subscription Fee. The consultant assisted me in cancelling it on my Nedbank online and was told to call back to follow up on the Refund. This debit order have been going off since January and Nedbank needs to refund me an amount ofR 780.00. My ref for that call : REF ********** . I called again on the 3 June and was told they are waiting for the Branch to respond and turn around time is 10 days. I called in today to make a follow up and the consultant was so useless. First she could not hear me, then she wanted my account number cause she could not retrieve the information. I am so tired of being played by nedbank. I want my money back NOW!!! You had no right in deducting money off my account without me permission.</p>

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Replies (2)
TP
Tanya P's update10 Jun 2017, 12:03
Reviewer Update

thank you Marilyn for assisting me in sorting this out. Your service was outstanding

Nedbank
Nedbank's reply11 Jun 2017, 21:26
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.