CK
Charl K

1 reviews | Active since Aug 2016

20 Aug 2016, 04:38

NRB Acting fee

<p>Good day, since February an amount of R156 has been deducted from my account saying NRB acting fee subscription! I phoned Nedbank in March, they reversed the 2 months fees saying that it was a mistake. First they said it is for internet banking and that it is quite a new account, we have had this account for many years though, after I said that they said they will reverse the fees, which they did. But since April the same has been going off every month! I have contacted Nedbank numerous times telephonically and by email. Refnr ********** 7 it is now almost the end of August and nothing has been paid back yet!!! I have seen on this site that many other people has the same issue! Nedbank can not just take people's money! Please reverse these fees and stop taking it!!!!</p>

0
Replies (1)
Nedbank
Nedbank's reply20 Aug 2016, 06:27
Official

Dear Charl Koen

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team