NRB accting subscription fee

I have been a loyal client for Nedbank since I was 17.

I will no longer do any business with them for the following reasons.

Nedbank's Random fees debited without permission. on top of monthly banking fees and the greenback linkage fee there is now a "NRB accting subscription fee" which I am assuming they must have slipped into some kind telephone correspondence where they rattle off at a speed . I do not recall agreeing to this. I have no record of being notified of this fee at all. just to have a bank account with Nedbank costs over R300 a month.

Frankly I would rather move banks and buy pizza with the difference.

They lose paperwork, the call center is useless. I feel bad for the staff who i have spoken to and say they are underpaid, understaffed constantly and haven't been given enough training on how to assist customers with their account queries.

Nedbank could not assist me with my internet banking cell phone verification issues despite me visiting the branch 4 times.

Nedbank could not assist me with study loan applications and even "lost" my forms twice

Nedbank instead of just upgrading my account for me as I requested opened up a brand new account (I assume to make their numbers look better). Nice massive inconvenience for me with all the admin reshuffling payments and debit orders. After all of this they had still not cancelled my original account which was accumulating bank charges month by month as I asked time and again for it to be cancelled which only finally happened 6 months later. My promised personal banker is obviously on a permanent vacation.

Over the last few years there are so many instances of shady conduct and terrible experiences with Nedbank. This is just the tip of the iceberg.

My mother and boyfriend bank with Nedbank and have both had similar experiences with them.