NRB Accting Subscription Fee
<p>I have had a problem with Nedbank since January 2016 when they started deducting R156 from my account on the 1st of the month for "NRB accting subscription fee". I queried this only in March and was told that it was an internal problem and that it would be reversed and the money paid back into my account. Indeed this was done and I thought it was the last of this. In June it all started again . its now the fourth time that this has been taken off my account on the 1st of the month. Every time I call I get told to find out WHO is deducting the money from my account and ask them to cancel the debit order. If Nedbank acknowledged that it was their mistake the first time why must I now find out who is deducting when I know its Nedbank? The worst part is - they deduct the money and then immediately send me an SMS to say my account balance is low and I need to "manage the health of my facility" what a joke. I am really tired of calling the help centre as no one seems to know what to do about this problem! </p>
Dear Antoinette,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Antoinette,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
I have to commend Nedbank for coming back to me immediately to explain what the deduction was for and how it could be rectified. Had I known this before - it would have made my life much easier :) Thank you Cody for your prompt response and for helping me to solve this.
I have to commend Nedbank for coming back to me immediately to explain what the deduction was for and how it could be rectified. Had I known this before - it would have made my life much easier :) Thank you Cody for your prompt response and for helping me to solve this.