1 reviews | Active since Aug 2016

28 Sept 2016, 11:11

NRB accting fee

<p>Hi,</p> <p> </p> <p>I find it as a sneaky way to get us to subscribe to an accounting service to make quick buck from unsuspecting clients by Nedbank. Under services on internet banking you find the accounting service you get excited and think it’s a free service as it’s not explicitly shown as a paid service. I picked it up by chance that for 3 months they have been deducting money for it.</p> <p> </p> <p>Also I have a problem with Nedbank going to my account I never authorized for them to use and deducted money from it on my personal loan payment. When other payments are not going through they quick to charge transaction decline fee. This again I find it unfair as I am now paying because of their fault.</p>

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Replies (2)
Nedbank
Nedbank's reply28 Sept 2016, 12:59
Official

Dear Vukani Nhlapo

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

's update04 Oct 2016, 08:16
Reviewer Update

I have received a response from Nedbank.

Bianca helped me she even reminded me over the weekend to provide my banking details so she can help me further. I received a refund on the fee.

Am now a happy client again :-)

Regards,

Vukani