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sarah K

1 reviews | Active since Dec 2016

07 Dec 2016, 13:21

NRB acc fee **** + terrible service = closing account

<p>I have been complaining about being charged unauthorised NRB acc fees totalling R269 a month (this has been charged for about a year on my account) since August with zero follow up from Nedbank.</p> <p>It was lodged twice with call center, escalated to complaint management and absolutely no reversal of charges, no follow up call from Nedbank, and AGAIN charged this month</p> <p><br />01/11/2016</p> <p>NRB accting subscription fee</p> <p>-156.00</p> <p> 01/11/2016</p> <p>NRB addition accting comp fee</p> <p>-87.00</p> <p> </p> <p> </p> <p>NRB addition accting user fee</p> <p>-26.00</p> <p> </p> <p>this is a **** for an accounting service which Nedbank promotes on its site and which i have not been able to have stopped since the charges started on my account.</p> <p>All charges related to this "product" must be reversed or I will close my account before the end of the month. Nedbank - the service on this has been beyond terrible and unauthorised charges on an account must be given the highest prority </p>

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Replies (1)
Nedbank
Nedbank's reply07 Dec 2016, 15:29
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team