Now problems with Nedbank Personal Loans Department! It doesn't stop!

I received a message from Nedbank personal loans department as I had received a message to say that my payment would go off on the 30th December 2023. I contacted them via phone to let them know that I unfortunately did not have the funds available. I explained that I had sold my house and that I had not yet received the funds due to Nedbank and Namford Attorneys losing my paperwork and that I have to wait until the beginning of January 2024 before this issue can be rectified and until then, I would not be able to give them a date as to when payment will be made. The lady told me that this was the personal loans department and had nothing to do with home loans (duh!!!). I explained to her (Busi) that I could not provide a date as to when I could expect the funds to enable me to pay them, but that it was Nedbank's fault that I was in this predicament in the first place and that she was welcome to contact Lindi Mdluli at Home Loans to obtain confirmation hereof. Busi then told me that should any monies go into my account, that they would immediately take the payment. I explained that should monies go into my account, that I would need that monies to live until I received my house payment and that they have no right to do this as it was their fault in the first place. I responded that should they take ANY monies off my account, that I would be taking this issue to the media. I cannot believe how I have been treated by Nedbank (as a whole) considering I have been a client for almost 24 years. I am placing this on record as I have had enough of the way that Nedbank is treating a customer ... considering that I could have just ignored their message ... but I phoned to make arrangements. I am actually going to take this matter further and hold Nedbank responsible for the interest that I have incurred because of their incompetencies. Please could you look into this matter urgently and give me feedbank asap.