Notice on Bond

I have been phoning for weeks to place notice on my bond. I have not been successful ONCE!! I get cut off EVERY single time that I phone in. They send a message to your cellphone number to confirm that it is you and I say to the consultants that the phone will cut off please phone me back. They haven't phoned me back ONCE!!! I have to explain my story EVERY single time that I phone in. Sometimes when I phone in they say that they need to transfer me to a specialist, then the phone rings forever and no one picks it up. When I do speak to someone and say that I do not want them to send that message to my phone they transfer me to the call centre and surprise no one picks up the phone rings forever. How am I supposed to place notice on my bond when I have been phoning the bank for weeks and I cannot speak to someone I am so frustrated I cannot even begin to tell you. When I said this to a lady at the call centre the other day she told me that she just wants to tell me that I will be paying a penalty...……….WHAT...………………..How can I be penalised for this when it is IMPOSSIBLE to speak to someone at the bank AND why do they not PHONE YOU BAC****!! In addition to the above why do I now need to place notice on my bond when I have taken a NEW bond with Nedbank in NOVEMBER 2018 and NEDBANK requires us to settle the existing bond with Nedbank, this makes no sense to me. Surely the bank knows that we are closing the existing bond as you want us to do it!!! One lady that actually managed to help me a bit before I got cut off for the 10 million'th time said that she could see two bonds under my name.....so there is your notice already!!! This wouldn't have been such an issue to me if it was possible to speak to someone at the call centre BUT it is clear to me that it is absolutely IMPOSSIBLE to get this done. I haven't phoned once, or twice or three times, I have phone OVER AND OVER AND OVER AND OVER on different days and on the same day. If I pay 0.01c in penalties I will move ALL my accounts to another bank, current, savings, VAF, bond and and and and. I cannot operate like this with a bank that makes things difficult and borderline IMPOSSIBLE!!!!