Nothing works!!!

Doesn't even deserve a star!

I have been banking with Nedbank since I was 15 years old! I have always been a happy banker, until about 1 year ago!

Well, I cannot bank!!! The App I very seldom can successfully log into the app, "something went worng" appears nearly daily. I had a problem with the timeout on the OTP, after numerous phone calls with technicians they finally "fixed" the issue, but now only works when it wants too. I can't click the next button if I have scrolled down to a contact, I have to type in the contact else it won't go to next, I had showed this inside the bank and she just said, oh well that's strange! Nothing was done or reported. Bank cards!!! I had lost my card,but this is no reason to be punished! After ordering my cards twice because they apprenently where not ordered, even though it was done telephonically! They came to the Outsdie locker, which guess what?? Wouldn't open, I went inside the bank and they said I have to reorder them and select the option to collect them inside the bank!!!!! Oh and you can't order cards on the app! Believe me I have tried,when I phoned the lady on the other end pointed this out to me, but genius, the cards don't show once blocked! No app, no cards, no banking! It's very embarrassing when I cannot make payments!

Cherry on top, cards came! I went inside the bank to collect them, got the temp pin on the little paper(which now drives me inanse as I have to hang onto it, else, guess what? I can't pay with my card) So off we went to the outside atm and tried to change it to my own personal pin, and.... Do I even need to tell you? It would take my pin!!!! So now I have a credit card I can't use, because ofcourse, I lost the ****ty piece of paper, and a cheque card with a pin on paper that I am trying to remember, as if my life is not busy enough to remember a new pin.

Nedbank! I'm out of options, I pay you 1000's of Rands every month and I get zero service in return, I cannot bank ffs.

Once work quiets down, I am definitely changing banks.

Regards. Bridget Bartleman.