Nothing close to a service

I recently opened a business account with Nedbank. I want to close it and look for another bank. My Banker is Terrace, he doesn't do everything. He activated the bank but I don't receive money in and out notifications, for that I had to go to the branch again. My account doesn't have internet banking, for that again I need to return back to the bank whereas I did go to the bank. He doesn't pick up calls when called. I asked him to change my Banker so that I get someone who can do everything at once. He still doesn't do that. I am now forced to close my business account with Nedbank because I stay on the phone trying to activate things that should have been activated at the branch.