not willing to accept credit card payment

Good day <br> <br> I went to nedbank last week to pay my credit card account. When I reached the front of the line I was met by a teller who not only seemed impatient but refused to accept my payment after I provided her with my ID number saying that I need to come back with my card or ID book .I've paid accounts using just my ID number many times before at many different institutions (including my nedbank credit card) if I do not want to make a withdrawal ,or want any account information and simply want to pay my account I cannot see what the problem is. Having to go home and fetch my ID document and come back and que again (that's if the branch is still open by the time I get back) is just not acceptable ,especially during month end .What makes this even more frustrating is the fact that the account was already 1 month behind and I know she saw this when accessing my account with my ID number ,I am not gonna que just to get rude service again,pls get the branch manager to make a appointment with me so that I can go back and pay the money directly over to him /her without having to que again. If this affects my credit rating in any way I will contact NCR and find out what my options are