Not very helpful employees regarding FICA

<br> I am utterly in disbelief with the fact that, Nedbank employees will smile at you and say they will work on your requests, then when you leave the bank, they totally throw away the memory of you ever requesting help.<br> Now I want to ask if your FICA rules and regulations do not apply anymore. This is because, my account was frozen without me being contacted at all, like you said Nedbank would, if there were any matters regarding FICA, if i have to quote,this is what i found on Nedbank's website:<br> <br> You say you'll contact me. So what happens if you don't? Are you still going to freeze my accounts?<br> <br> 'Nedbank will make every endeavour to contact you, using the details that are on our files. Should you fail to respond, your accounts will be frozen. Please contact your branch or relationship manager to ensure we have your latest contact details\. I honestly do not remember Nedbank making an ENDEAVOUR in even trying to contact me regarding FICA and my bank account. I am only a student