1 reviews | Active since May 2020
Not very happy
Very unhappy customer that is right i am your customer now.
I app**** for a credit card online, however i needed to call in several times asking for information because no ine has been in touch with me except once.
I was nit aware that u was approved until i called in because i never had a call to confirm this nir an sms or email.
I was also told they dnt do this, Im not very happy though your customer service reps each time have been very polite and professional. I mean i am a QA fpr a UK call centre.
I want someone to reach iut to and let ne know about when i will get my card because ni one seems to be able to tell me and keeps telling me to call back.
I was ready to switch from FNB to yourself but im hesitating.
Because i havent recived a response from you in hello peter i decided to call the contact centre 1 last time and im not really happy.
After being told ny numerous pf yiur agents that my application has been approved just awaiting in a card.
I was now told the application shows approved bt ia still with your verification team. Well this is not very good customer service and should train your people to all be in the same page and train them to have hinest conversations with there customers.
The lady whi told me she sent an email for verification yesterday never sent it again a lie.
A complaint was logged today by Tithe who said he cant tell me what is happening on my profile because he cnt see anything. Well what is the purpise of his job if he cannot see what every1 else was seeing bt he completed DPA.
I was told by Thursday for the latest i will get a call.
Not good enough of i do not get a call by tomorro i will report you to the NCA.
Its sad because i was thinking of moving banks to you but the service is bad along with your timescales.
Because i havent recived a response from you in hello peter i decided to call the contact centre 1 last time and im not really happy.
After being told ny numerous pf yiur agents that my application has been approved just awaiting in a card.
I was now told the application shows approved bt ia still with your verification team. Well this is not very good customer service and should train your people to all be in the same page and train them to have hinest conversations with there customers.
The lady whi told me she sent an email for verification yesterday never sent it again a lie.
A complaint was logged today by Tithe who said he cant tell me what is happening on my profile because he cnt see anything. Well what is the purpise of his job if he cannot see what every1 else was seeing bt he completed DPA.
I was told by Thursday for the latest i will get a call.
Not good enough of i do not get a call by tomorro i will report you to the NCA.
Its sad because i was thinking of moving banks to you but the service is bad along with your timescales.