TL
Tseleng L
1 reviews | Active since Nov 2015
22 Dec 2015, 17:21
Not updating my details as requasted
on the 23/06/2015 i sent an email to Ned bank asking them to update my funeral policy details. and again sometime in July or August i went to branch wanting to add a dependent, at the branch they asked me to use the phone tyo call them. i called and i spoke to the guy who promised he has updated the details.then my premium increased.<br> when i call on 22/12/2015 i called to check if my banking details have been updated. to my surprise i was told that there are no update on my policy since i joined the policy.<br> I really want to understand what is really happening with this bank, every service they offer is bad.
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Nedbank's replyOfficial
23 Dec 2015, 08:21Hello TselengL,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply23 Dec 2015, 08:21
Official
Hello TselengL,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team