1 reviews | Active since Dec 2016
Not treating the customer fairly / unacceptable service!
I took out a recent loan agreement with Nedbank it is just upon payout that i realised the mistake. I requested the consultant to consider the settlement of two of my account to increase the amount I could borrow and he did not do that. This is completely unacceptable. When you are at the branch you are rushed through the signing of the documents. How is the customer's request not considered this is completely unacceptable!
Terrible feedback received even from the CEO. Read all you documents make 100% sure, Nedbank does not consider the interest of the customers. Be very careful when dealing with Nedbank, take extra time to make sure!
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team