Not the way I wanted to start off...

12:16:50 [Thabang Mahlaola] Hi, you are chatting to Thabang. How may I assist you today? 12:16:53 [Sune] [Authenticated] Good day 12:17:23 [Thabang Mahlaola] Greetings Sune trust you are well 12:17:59 [Sune] [Authenticated] Hi Thabang, I've made payments today and I've withdrawn money from an ATM but I didn't receive any notifications (sms, email, banking app push) of the transactions. Why is that? 12:20:18 [Thabang Mahlaola] the terms and conditions 12:20:19 [Thabang Mahlaola] Declaration:You are responsible for ensuring Nedbank has your correct cell phone numberNedbank cannot guarantee the accuracy or arrival of a SMS.You agree to the fees as discussed and such fees may vary on notice.We specifically draw your attention to the following indemnity:You agree that you cannot hold Nedbank liable if you sustain any loss,expense or damage or if anyone institutes a claim against you that arises directly or as a result of you having used this service or from Nedbank not sending you an SMS or delaying to do so. Nedbank makes no guarantees with regards to the operation or functionality of the service 12:20:33 [Sune] [Authenticated] I also didn't receive a notification that my salary is in 12:21:18 [Thabang Mahlaola] Nedbank not sending you an SMS or delaying to do so. Nedbank makes no guarantees with regards to the operation or functionality of the service 12:21:50 [Sune] [Authenticated] Okay that's all very good but then why would I stay with Nedbank? My FNB app gives notifications via email and banking app push notifications so I am always aware of what happens on my account 12:22:48 [Sune] [Authenticated] I've just started banking with Nedbank so if the first thing you are going to do is throw the ts & cs at me instead of assisting me with a possible technical issue then I'll move back to FNB, no stress. 12:23:01 [Thabang Mahlaola] Sune when it comes to FNB i wont comment as i am not familier with their systems 12:23:04 Customer Disconnected

The outcome was that I phoned Nedbank and spoke to a lady who was more than able to fix the problem and was super kind!