NOT TAKING RESPONSIBILITY

I had a claim for my tyres. it was handled by innovation group. they rejected the claim and said Nedbank is supposed to overturn the decision because Innovation doesn't have the authority. I called Nedbank and they are transferring me back to Innovation and innovation sends me back to Nedbank. innovation lies and sends a message on Hello Peter saying my query had been resolved!!! passing the buck hasn't solved my problem instead made me realise how useless these companies are combined. its almost a week waiting for feedback they said id get in 48hours.... I have been inconvenienced as I have been parking the vehicle avoiding to cause further damage to the tyres and for my safety....This shows how Nedbank allows innovation to not treat their customers fairly. this is embarrassing for such a big bank to allow this to happen....no one is happy with innovation based on the reports written and I can testify that the responses they give on the site are utter lies.