KK
Khwezi K

1 reviews | Active since Nov 2016

17 Nov 2016, 07:12

Not so much of a Dream Maker after all.

<p>I'm so very disappointed with Nedbank. </p> <p>2weeks ago I went to Nedbank PMB branch to give a notice for a withdrawal on my Dream Maker Policy. I was given a 10 days waiting/ Processing period.</p> <p>After 10days had lapsed I went to Nedbank again and made a call from there, to my surprise the guy I spoke to told me they had not received any of my documents which is strange because the teller who assisted me sent it infront of me. </p> <p>They asked if I could send the documents again and they will get on it as soon as possible. I still haven't heard from Nedbank. </p> <p>I'm just so disappointed as my life is currently at a stand still because of Nedbank</p> <p> </p>

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Replies (2)
Nedbank
Nedbank's reply17 Nov 2016, 09:59
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply21 Nov 2016, 16:58
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship.

Kind regards

Client Experience Team