not setiesfied with services i got

I made an aarangement with nedbank credit card department the il pay my aacount on the 15/12/2015 .but i couldnt because the ques at the Jabulani mall breanch whrer so mad nd had to wait like 1hr to pay.i then call the cuatomer service department and spoke to Collen,he advice me that th systems are offline and he cant help me at the moment.<br> now today i receive a deduction on my aacount of R1610 wish we didnt agree on,the money was to pay my other account as im currently not employed. But now they tell they had to take the money.<br> im so made at them because now i cant even pay back my other nedbank account because they took the money.at least they should have notify me. To make plans for other accounts.i want a portion of my money back.iv spoken to Motho today morning sje say they cant do anything its my lost and i should call after 7 dqy for a refund which ia imposible also to get.please help im a loyal customer but now im thinking to take my account somewhere