Not serious about NEW customers

I am a new customer with Nedbank and EXTREMELY disappointed in the service I received recently.

I was persuaded by Shenaaz Saib to consider switching my account from a normal to professional banking account and was then referred to Nokubekezela Langa on Monday the 14th of February.

My query was if I would get a preferential interest rate on my bond if I upgraded my account

For 5 days I have been waiting on her, who has apparently been waiting on a Quinten to provide me with feedback. Every day I have been following up with her ( on email ) and not once did she email me back to say that she is still busy with this.

This morning when she called I was in a meeting and asked her to call me back and she did not, surely she could have Responded to my email if she did not feel like calling me back.

If this is how you handle new customers I wonder how existing customers are being treated ?

If you still want me as a customer please get someone senior to call me and assist me, otherwise do not bother.

IF I DON’T ANSWER MY PHONE IT MEANS I AM NOT AVAILABE, please send me an email and will respond as soon As I can.