NOT SENDING CONTRACTORS FOR REPAIRS

Last year December 2015 our geyser burst. The plumbers were dispatched to replace the geyser on the same day we registered our claim. However the contractors to repair my ceilings, built in cupboards and wall have not been sent after numerous phone calls. Each time we are told that they will get the contractors to contact us on the same day we make the call and yet nothing. I phoned again this morning and was promised the same again by Devon. It is now 17:48 and I did not get a call. The damage is bad but Nedbank is not sending out any contractors in spite of all the calls my wife and I have made. I have decided to give until the end of tomorrow before handing them over to the Ombudsman. We have been waiting for more than a month.