Not receiving bank statements

On the 18th Feb 2015, I phoned the complaints department of Nedbank to complain about bank statements that I am not receiving besides going inside the branch ( Rosebank) in July 2014 to change the email address. The complaints department gave me a reference number : CRM ***, and I kept on following and I was ensured that the email that they have is correct as I changed it in July 2014. I kept on following up and the last communication from my side was the 14 April 2015 to indicate that the matter is still not resolved. There has been feedback since then and I am still not receiving the statements on my Small Business Bank Account and also unable to complete my bookkeeping due to lack of bank statements although the account is open and still receiving money.